Privacy Policy

This Privacy Policy describes how Lujo Wellness (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

1) Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail or mail using the details below:

Email: support@lujowellness.com

Lujo Wellness
3961, 1007 N Orange St. 4th Floor
Wilmington, DE, New Castle, US, 19801

2) Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. See below for details on what we collect and why.

3) Device Information

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to improve and optimise our website.
Source of collection: automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: shared with our e-commerce and analytics providers.
Personal Information collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

4) Order Information

Purpose of collection: to provide products and services to you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide marketing where permitted.
Source of collection: collected directly from you.
Disclosure for business purposes: shared with payment processors, shipping providers, and e-commerce platforms.
Personal Information collected: name, billing address, shipping address, payment details (including credit card information), email address, and phone number.

5) Customer Support Information

Purpose of collection: to provide customer support and improve service quality.
Source of collection: collected directly from you or through third-party support tools.
Personal Information collected: name, email address, and communication history.

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us to request deletion.

6) Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfil orders. For example, we use an e-commerce platform such as Shopify to power our store.

We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests such as subpoenas or warrants, or protect our rights.

7) Behavioural Advertising

We use your Personal Information to provide you with targeted advertising or marketing communications that may be of interest to you.

For example, we may use analytics tools to understand how customers interact with our Site, and we may share information about your activity with advertising partners to improve and personalise marketing.

We may also use services such as Shopify Audiences and similar tools to help deliver relevant advertising across other platforms.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising here:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Digital Advertising Alliance: https://optout.aboutads.info/

8) Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilment, communicating with you, and keeping you informed about new products, services, and offers.

9) Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you request deletion. This is necessary for order history, legal compliance, and business operations.

10) Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to automated decision-making that has a legal or significant effect on you.

We do not engage in fully automated decision-making that has a legal or significant effect.

Our service providers (such as Shopify) may use limited automated systems to prevent fraud, such as temporary IP or payment blacklists.

11) Your Rights

You may request access to your personal data, correction of inaccurate information, or deletion of your personal data at any time.

To make a request, please contact us at support@lujowellness.com. We aim to respond within 24–48 hours.

12) Cookies

A cookie is a small file stored on your device when you visit our Site. We use cookies to improve your browsing experience, remember preferences, analyse traffic, and support marketing and advertising.

Cookies may be session-based or persistent and typically expire between 30 minutes and two years.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more information about cookies, visit: www.allaboutcookies.org

13) Do Not Track

We do not alter our data collection or usage practices when we detect a Do Not Track signal from your browser.

14) Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be posted on this page.

15) Complaints

If you are not satisfied with our response to a privacy request, you may contact your local data protection authority.