Shipping Policy

At Lujo Wellness, we are committed to providing a seamless and safe delivery experience for our premium saunas. As authorized dealers, we ensure all products are handled with care and delivered on time.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

Custom or large sauna orders may require additional processing time; customers will be notified if delays occur.

Once your order is dispatched, you will receive an order confirmation email with tracking information.

2. Shipping Methods & Costs

We ship via trusted carriers. Shipping options are based on your location and the size of your sauna.

Shipping costs are calculated at checkout and may vary depending on destination and product size.

Most saunas are shipped via freight due to their size and weight, which may require scheduling a delivery window.

3. Delivery Timeframes

Continental U.S.: Standard freight delivery typically takes 3–14 business days after dispatch.

International shipping: Estimated 1–3 weeks, depending on customs and local delivery services.

Delivery times are estimates only and may vary due to carrier schedules, weather, or other unforeseen events.

4. Freight Shipping Details

Freight shipments are curbside delivery only.

Additional services such as inside delivery or assembly may be available for an extra fee.

A signature may be required upon delivery.

Customers are responsible for inspecting shipments at the time of delivery for any visible damage.

5. Shipping Restrictions

We currently ship to the United States, Canada, and select international locations.

Some remote areas may incur additional shipping fees or require special arrangements.

6. Damage & Lost Shipments

Saunas are carefully packaged to prevent damage during transit.

If your shipment arrives damaged, do not sign as “received in good condition.”

Contact Lujo Wellness customer support immediately with photos of the damage via our Contact Page or by emailing support@lujowellness.com

Claims for lost or damaged shipments will be handled promptly with the carrier and resolved in coordination with you.

7. Tracking Your Order

Once your order is shipped, a tracking number will be provided via email.

You can use this number to monitor your shipment and prepare for delivery.

8. Questions?

For any questions regarding shipping, delivery times, or special requirements, contact our customer support team:

Email: support@lujowellness.com

Our team is happy to assist you and ensure a smooth delivery experience.