Shipping Policy

At Lujo Wellness, we are committed to transparent communication, reliable delivery, and a premium customer experience. Please review the details below to ensure a smooth and stress-free delivery of your wellness equipment.

1) Shipping Details

Standard Shipping

Saunas & Large Wellness Equipment
Ships via freight. Shipping fees are set by the manufacturer and vary by model. The exact fee is displayed on each product page and applied at checkout. All freight shipments include curbside delivery.

Accessories & Small Equipment
Ships free within the Continental USA unless otherwise noted.

Orders under $199
May include a small-order shipping fee.

Alaska, Hawaii, Puerto Rico & Canada
Require a custom shipping quote. Please contact support@lujowellness.com

Delivery Timing

Orders typically ship within 1–2 business days (based on availability and current order volume).
After shipping, most deliveries arrive within 4–8 business days, depending on destination and carrier.
Tracking information will be sent as soon as your order ships.

Delivery Methods

Parcel Delivery (UPS/FedEx) – Small Items

Delivered to your door or porch.
No signature required by default.
Please monitor tracking closely and ensure someone is available to reduce risk of loss or theft.

Freight Delivery – Most Saunas & Large Wellness Units

Curbside delivery only unless upgraded services are arranged in advance.
“Curbside” means the driver delivers to the nearest accessible area at street level—they are not required to enter your driveway, garage, or home.

Flatbed Delivery – Oversized Units & Pre-Assembled Saunas

Delivered via flatbed truck.
Driver does not unload.
You must arrange appropriate unloading equipment (e.g., forklift with 8-ft forks rated for the crate weight or a crane/rigging crew).
Ensure your site has clear access and that your unloading team is present during the delivery window.

Access Limitations

If your location has restrictions (e.g., narrow or steep roads, low branches, gated access, HOA rules, limited turnaround), please notify us in advance.
If the carrier cannot access your address, you may be required to meet the truck at an accessible location or pick up from a terminal.

Any additional charges for re-delivery, storage, special equipment, or access issues will be the customer’s responsibility.

2) Freight Delivery: What to Expect

Driver & Vehicle: Typically a single driver operating a 28’ LTL trailer.
Delivery Window: The carrier will call/text to schedule a 2–4 hour weekday window. Keep your phone available.
Missed appointments may incur re-delivery or storage fees.

At Delivery

Adult signature required: Someone 18+ must inspect and sign the Bill of Lading (BOL).
Unloading: Standard service ends at the curb. Additional services (liftgate, inside delivery) must be pre-arranged for an additional fee.
Time on Site: Drivers typically have 15–30 minutes. Please have helpers and tools ready.

3) How to Receive Freight

Inspect While the Driver Is Present

Confirm all pieces match the Bill of Lading.
Check shrink wrap, pallets, and boxes for visible damage.

Signing the BOL

No visible damage: Sign as “OK until further inspection.”
Visible damage: Note it clearly on the BOL (e.g., “tear in corner of box,” “pallet shifted”). Take photos before unboxing.
Refuse delivery only if damage is severe and the product is clearly unusable. Call us if possible before refusing.

After Delivery

Fully unbox and inspect all items.
Refer to the timelines in Section 4 for reporting any issues.

4) Inspection & Claims (Important)

Missing Items

Must be reported within 48 hours of delivery.
Email support@lujowellness.com with:

Order number
List of missing items
Photos of outer packaging and labels

Claims filed after 48 hours may be denied by carriers.

Damage Claims

Visible Damage (Noted at Delivery)

Must be written on the BOL at the time of delivery.
Failure to note visible damage may result in claim denial.

Concealed/Hidden Damage

Must be reported within 24 hours of delivery.
Email photos, details, and your order number to support@lujowellness.com
Save all damaged items and packaging for carrier inspection.

Claims submitted after 24 hours may be denied.

Who Files the Claim

If shipped using Lujo Wellness’ standard carriers, we will assist with the claim.
If you arranged your own carrier, you must file directly with them.

Loss/Theft After Delivery

Once tracking shows “delivered,” liability transfers to the customer.
We strongly recommend being present for delivery or shipping to a secure location.

5) Order Processing & Cancellations

Processing

Orders are processed in 1–2 business days. We will notify you immediately of any unplanned delays.

Payment

Full payment is required at checkout unless a custom written arrangement with Lujo Wellness exists.

Cancellations