Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• You must provide proof of purchase (receipt, order confirmation, or invoice).

• Returns must be authorized by us before being sent back.

Please contact support@lujowellness.com to request authorization and initiate a return

Restocking Fee

All approved returns are subject to a 15% restocking fee of the product purchase price. This fee helps cover inspection, repackaging, and processing costs for our premium products.

Return Process

• Unless the return is due to a defect, damage, or incorrect item, the customer is responsible for return shipping costs.

• If your return is approved, we’ll provide a return shipping label and clear instructions on where to send your package.
  

• Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if:

• The item is defective or damaged, or

• You received the wrong item.

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

• Custom or personalized items (including special orders)

• Gift cards

• Items marked “final sale”

Exchanges

The quickest way to exchange an item is to return the original and make a new purchase after your return is approved.

European Union 14-Day Cooling-Off Period

For EU orders, you may cancel or return your order within 14 days for any reason. Returned items must meet the same eligibility criteria as above and include proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will:

• Be issued to your original payment method,

• Be reduced by the 15% restocking fee, and

• Be processed within 10 business days.

Please note: it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@lujowellness.com

Contact Us

If you have any questions about returns, please reach out:
support@lujowellness.com

Address: 3961, 1007 N Orange St. 4th Floor, Wilmington, DE, New Castle, US, 19801